We’ve all been there – you’re at work after hours on a Friday with a deadline looming when Murphy’s Law strikes and… BOOM.
The Internet goes down and you have no access to the data, email or online resources you so desperately need.
Service-affecting issues happen to even the best telecom providers. Cut cables, major weather events, and “Acts of God” as they are often termed in SLAs, can leave you in a lurch when you need Internet access the most.
So the real test of any service provider isn’t how they perform when service is going swimmingly, but rather, how they respond to you when a critical, service-affecting issue arises, especially if it happens “out of business hours.”
The following questions can help you scout out a potential (or incumbent) provider before you purchase services, to find out if they’re willing to go the extra mile to help you get back to business, no matter the time of day or day of the week.
#1: If my router is down, will you show up with a new one that evening or over the weekend?”
Let’s face it, as much as we’d all like to clock out each Friday at 5:30, plenty of work happens over weekends.
Having to wait until Monday for a new router to show up isn’t going to help you get back to business on a Saturday if you have important work to finish.
Source: Must-Ask Questions for Your ISP