Hiring a customer service rep – or any employee, for that matter – is one of the most important decisions you’ll ever make as a business owner. Hire poorly and your company could tank. Hire well and you’ll create a world-class business. “The secret of my success is that we have gone to exceptional lengths… Read More »
10 Tips for Maintaining Customer Relationships Online
To grow a successful business, you need to be able to market to customers online and then communicate with them effectively. There are plenty of methods you can use to improve your online customer relationships. Here are some top tips from members of our small business community. Keep These CRM Influencers on Your Radar If… Read More »
How to Turn Your Customers Into Repeat Buyers: An Actionable Guide
In ecommerce, loyal customers are valuable not just for their ability and willingness to provide you with good praise and support—but also for their ability to significantly impact sales. Attracting and converting new customers is an essential part of growing your ecommerce business, but if you really want to boost sales in 2017, you need… Read More »
How to have a 35% increase in customer service efficiency
One of the most compelling use cases for enterprise bots is customer support. Traditionally, as companies grow in revenue, customer service costs grow in tandem. Companies constantly seek ways to minimize these servicing costs through nearshoring, offshoring, and now customer service bots. Companies ranging from RBS to KLM and Disney Stores to Overstock are eagerly… Read More »
Internet Trolls Profiled: How To Handle Negative Feedback
Social media enables audience participation from far and wide. Philosophically, that’s a great thing for our democracy. Historically, business has taken advantage of closed communication systems where they can easily control the message, squashing any potential backlash before it gathers momentum and threatens to erupt. That control no longer exists. Consumers can know plenty about… Read More »
Customer Retention: 50 Tools to Build the Perfect Customer Experience
Everyone knows how crucially important retention is, which is why there’s a million companies out there promising you that their tool is the key to keeping your customers successful and happy. With such an overwhelming number of options, knowing which ones to pick is terrifying. That’s why we’re here to break down 50 of the… Read More »
7 Phases of the Customer Experience – Valens Point
As a small-business owner, you want your customers to have the best customer experience possible. If comparable to traveling, you would want them to experience the comforts of sumptuous living in a five-star hotel and not, let’s say, the irritations of trekking through an arid desert without food or water. It is unfortunate that some… Read More »
How to deal with negative reviews?
How to deal with negative reviews? I came across this really interesting forum page where someone asked: I want to know how to deal with negative reviews ? James Clifton wrote: This may seem a bit strange but a negative review isn’t actually a bad thing. Obviously it is if you receive plenty of them… Read More »
How Do Online Reviews Affect Your Search Engine Rankings
As a business owner you may have seen the term “reputation management” being bandied about recently. Basically, reputation management refers to methods of influencing and controlling an individual’s or business’s reputation. It’s an increasingly important factor when it comes to ranking high in online search results – Google and other search engines love a good… Read More »
Why Timing is Everything in the Customer Onboarding Process
With everything vying for consumers’ attention nowadays, finding a way to get your target audience to take notice of your business over your competition is hard enough. However, that uphill battle really kicks into high gear once prospective customers enter the onboarding process. This critical element of your business strategy can, in many cases, have… Read More »
