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18 Aug 2017

Tradies Want More Business Without Having To Compete For It?

Attention Tradesmen - Want More Business Without Having To Compete For It

If you are a Tradie and you Want More Business Without Having To Compete For It . . . We offer lead generation with one tradie per area, and personal one-on-one, Customer-to-Tradie communication. Exclusive New Business To Your Phone No competitive quotes to prepare! The trouble with most tradie lead generation websites is that you… Read More »

Written by hotpink · Read more in these Categories: a Keystone Articles, Add to Latest Posts Newsletter, Business Mastery Tips, Business Tips, Customer Retention, email Marketing, Sales

25 Jan 2017

How New Technologies Will Change eCommerce?

Customer experience is the area in which both offline and online retail business are focusing right now. In e-commerce users’ experience is obviously related to technology. We have talked before about technologies that are currently very well implemented. For example, we can offer a very well personalized experience to our customers by using cookies and… Read More »

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Sales

18 Nov 2016

Internet Trolls Profiled: How To Handle Negative Feedback

Social media enables audience participation from far and wide. Philosophically, that’s a great thing for our democracy. Historically, business has taken advantage of closed communication systems where they can easily control the message, squashing any potential backlash before it gathers momentum and threatens to erupt. That control no longer exists. Consumers can know plenty about… Read More »

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Customer Service, Facebook, SEO, Social Media

01 Nov 2016

Customer Retention: 50 Tools to Build the Perfect Customer Experience

Everyone knows how crucially important retention is, which is why there’s a million companies out there promising you that their tool is the key to keeping your customers successful and happy. With such an overwhelming number of options, knowing which ones to pick is terrifying. That’s why we’re here to break down 50 of the… Read More »

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Customer Service

01 Sep 2016

How to deal with negative reviews?

How to deal with negative reviews? I came across this really interesting forum page where someone asked: I want to know how to deal with negative reviews ? James Clifton wrote: This may seem a bit strange but a negative review isn’t actually a bad thing. Obviously it is if you receive plenty of them… Read More »

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Customer Service

22 Aug 2016

How Do Online Reviews Affect Your Search Engine Rankings

As a business owner you may have seen the term “reputation management” being bandied about recently. Basically, reputation management refers to methods of influencing and controlling an individual’s or business’s reputation.  It’s an increasingly important factor when it comes to ranking high in online search results – Google and other search engines love a good… Read More »

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Customer Service, Get More Customers, SEO

08 May 2016

How to Write a Support Email When Something Goes Wrong – Business Casual Copywriting

When the crap hits the fan and your customer has a problem, how do you reply? One of the most awkward situations you’ll ever have to write copy for is when a customer complains or comes to support for help.

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Customer Service

30 Apr 2016

Your Client’s Not Your Enemy: How to Build a Culture of Partnership

In the process of working with clients it can be easy to start viewing them as the enemy. Here’s how to build a more positive team attitude agency-wide.

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Customer Service

28 Apr 2016

Why Online Reviews Should Be a Part of Your Referral Marketing Program

When it comes to marketing, nothing beats a quality referral from a trusted source. Developing a strong referral program is vital for many businesses. Increasingly, online reviews can play a very important part in a vibrant referral program. We all have experienced the power of a referral, whether it is for our business or from… Read More »

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Get More Customers, Inbound Marketing

23 Apr 2016

What Your Client Wants (what they really, really want)

Your agency doesn’t specialize in marketing, you specialize in client happiness. That may seem like an elusive goal, but it’s really not much of a mystery.

Written by hotpink · Read more in these Categories: All Curated Content, Customer Retention, Customer Service

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Why You Should Add a Hello Bar to Your WordPress Website and How To Do It

Survey Finds Traffic Generation As Top SEO Goal in 2016 | KoMarketing

Online Marketing and Why It’s Still A Mystery

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I love working with business owners and success strategies that often include websites.  It is very satisfying to be working as part of a team to bring a vision to life. I give my all to these … [Read More...]

Video Testimonial

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Tradies Want More Business Without Having To Compete For It?

Attention Tradesmen - Want More Business Without Having To Compete For It

Google begins mobile-first indexing, using mobile content for all search rankings

Do you have trouble remembering passwords

5 Easy Things to Fix On Your Website this week to Increase Sales

Google’s Mobile Changes will affect you

Every 3 Months, I Unfollow Everyone on Twitter | Eli Overbey

7 Mantras Of Inbound Marketing

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Tradies Want More Business Without Having To Compete For It?

The importance of having a website

How to Showcase your Business Premises with 360 degree photography

Survey Finds Traffic Generation As Top SEO Goal in 2016 | KoMarketing

Google begins mobile-first indexing, using mobile content for all search rankings

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